Online Gita Foundation — Privacy Policy

Depending on how you use Online Gita Foundation, we may collect the data categories below:

• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.

We use the information we collect for the following purposes, and no others:

• To process payments and issue invoices and receipts.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To create, secure and maintain your account.
• To send you course-related notifications — only after you opt in.
• To respond to your support requests and doubts.
• To meet our legal, tax and accounting obligations.
• To detect and prevent fraud, abuse and policy violations.

We do not sell your personal data. We share limited data only with the service providers needed to run Online Gita Foundation:

• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Razorpay — our payment processor, to take payments and issue refunds.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.

Each provider is bound to use the data only to perform its service for us, not for its own purposes.

Our service is intended for users aged 13 and above. If you are under 18, you must use the app and make any payment only with the consent of a parent or legal guardian. We do not knowingly collect data from children under 13; if we learn we have, we delete it promptly.

Under the DPDP Act and Google Play’s policies, you have the right to:

• Withdraw consent for any non-essential processing at any time.
• Correct information that is inaccurate or out of date.
• Delete your data, subject to legal retention requirements.
• Access a copy of the personal data we hold about you.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.

To exercise any of these rights, email support@igniterapp.com and we will respond within the timelines required by law.

We keep your account data for as long as your account stays active. You can request deletion at any time using the in-app “Delete my account” option or by emailing support@igniterapp.com. We delete your personal data within 30 days, except records we are legally required to retain for tax, accounting or compliance reasons (typically up to 7 years).

Passwords are hashed with bcrypt and never stored in plain text. All traffic is encrypted in transit using TLS 1.2 or higher, and database backups are encrypted at rest. We run regular security reviews and patch critical dependencies within 72 hours of a disclosure.

If we make a material change to how we handle your data, we will notify you in the app and update the “Last updated” date at the top of this page. Continuing to use Online Gita Foundation after a change takes effect means you accept the revised policy.

Have a question, complaint or grievance about your privacy? Email us at support@igniterapp.com. We aim to acknowledge every grievance promptly and resolve it within the timelines set by the DPDP Act.